Privacy Policy

Last updated: May 2026

This privacy policy explains how Suirside Mediation collects, uses and protects information you give me when you contact me through the website, book a call, or use my services.

Who I am

Suirside Mediation is the trading name of Tríona O'Flynn, sole trader, based at Garrencasey, Newcastle, Clonmel, Co. Tipperary, E91 XD56. I am the data controller for any personal information you share with me.

You can contact me at triona@suirsidemediation.ie or on 087 952 5770.

What I collect

I collect only the information I genuinely need to provide mediation services. Depending on how you interact with me, that may include:

• Your name, email address, and phone number when you contact me or book a call
• Brief details of your situation that you choose to share
• Names and contact details of other parties involved in a mediation, where relevant
• Notes I take during pre-meetings and sessions
• Signed agreement-to-mediate documents and any final written outcomes

Why I collect it

I use your information only to:

• Respond to your enquiry
• Arrange and conduct mediation or coaching sessions
• Draft any written agreements or memoranda following sessions
• Keep records as required by my professional accreditation with the Mediators' Institute of Ireland
• Meet legal, tax, and regulatory obligations

The legal basis under GDPR is one of the following, depending on the situation: your consent, the performance of a contract for services with you, or my legitimate interest in running a professional practice.

Confidentiality

Confidentiality is fundamental to mediation. Anything you share with me during a free 20-minute call, a pre-meeting, or a mediation session is treated as confidential and is not disclosed to anyone outside the mediation process, except in the following circumstances:

• Where you give me explicit permission to share something
• Where there is a serious risk of harm to a person, particularly a child
• Where I am required by law to disclose information (for example, under a court order)
• Where information needs to be shared with my professional indemnity insurer in the event of a complaint

This is set out in more detail in the agreement to mediate, which both parties sign before any joint session.

How long I keep your information

I keep client files for seven years from the conclusion of a matter, in line with professional and tax obligations. After that, paper records are securely destroyed and digital records are permanently deleted.

If you contact me but do not go ahead with mediation, I delete your details within twelve months unless you ask me to keep them for future use.

Who has access to your information

Your information is held by me alone. I do not share it with marketing companies or third parties for commercial purposes.

The following third-party services process limited information on my behalf, all under data processing agreements that comply with GDPR:

• Calendly for online booking: stores name, email, and the time you booked
• Google Workspace for email and document storage: stores any emails you send me and any documents I prepare
• Netlify for website hosting: standard server logs only, no personal data

Cookies and analytics

This website uses minimal technical cookies that are necessary for the booking widget to function. I do not use any tracking, advertising, or analytics cookies, and there is no third-party advertising on this site.

If I add analytics in future, I will use a privacy-respecting tool that does not require a cookie banner and does not collect personal data.

Your rights

Under GDPR you have the right to:

• Ask what information I hold about you
• Ask for inaccurate information to be corrected
• Ask for your information to be deleted, where I am not legally required to keep it
• Withdraw consent at any time
• Lodge a complaint with the Data Protection Commission (www.dataprotection.ie)

To exercise any of these rights, contact me directly at triona@suirsidemediation.ie.

Changes to this policy

If this policy changes, the updated date at the top of the page will reflect that. Material changes will be communicated to existing clients directly.